RAIMES English Sparkling Privacy Policy

Our contact details

Raimes English Sparkling, Grange Farm Partnership, Grange Farm, Tichborne, Alresford, Hampshire. SO24 0NE.  01962 732120. info@raimes.co.uk www.raimes.co.uk

The information we collect about you

Your data is important to you and to us. Raimes English Sparkling (Grange Farm Partnership) uses and stores your data for fulfilling a contract with you to supply wine that you have ordered, to manage your event booking, and/or for marketing with your consent.  You may withdraw consent for marketing at any time.

Most of the personal information we process is provided to us directly by you for one of the following reasons:

For orders, tour bookings and competitions we collect

Name, postal address, delivery address if different, email address, telephone number and payment details, age verification.

For marketing we collect

Email address

How we will use the information about you

Internal record keeping

To send goods purchased to you

To provide the contracted service

To comply with statutory and/or regulatory obligations

To share our news with you. You can opt out at any time.

Lawful Basis for processing

By submitting your personal data in placing an order online you agree that we hold this for ‘legitimate interest’ to use that information as set out in this policy.  The order data will include your name and address, phone number and email address for the purposes of delivering wine to you.   The legal basis for this is the performance of a contract between you and us.  We may process your date of birth for the purposes of confirming you are 18 or over and therefore legally able to purchase alcohol.  The legal basis for this processing is compliance with legal obligations, namely the Licensing Act 2003. We may process financial information you share with us.  The financial data may include encrypted card details, name and address, email and telephone number.  The legal basis for this processing is the performance of a contract between you and us.  Financial transactions relating to our website and wine shop are handled by our card payment service providers and PayPal. We will share transaction data with our payment services providers only to the extent necessary for the purposes of processing your payments, refunding such payments and dealing with queries relating to such payments and refunds. We will share your address, email and telephone number with the courier service used in order to facilitate delivery of the goods purchased. The legal basis for this is the performance of a contract between you and us. By submitting your email address and signing up to our newsletter the lawful basis for processing is ‘Consent’ gained through opt in at the point of sign up.

Who we will share your information with

We will not share your information with anyone except with statutory bodies.

Cookies & Links to other websites

We use cookies on our website to provide basic web services. Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question. We may use cookies for google or facebook analytics. These enable us to monitor and/or collect the following information: visits to the website, pages visited on the website, traffic data, location data.  The information helps us to build a profile of our users.  Some of this information may be aggregated or statistical, which means that we will not be able to identify you individually.  You can set your browser not to accept these cookies.

Consent for Marketing

If you decide you can choose to Opt In to marketing information to hear more about our wine and events and seasonal offers. You have the right to stop marketing at any time. You can just click Unsubscribe on any email you are sent or let us know at any time by sending an email to info@raimes.co.uk

Access to your information, updating and correcting your information

You have the right to request a copy of the information that we hold about you. You simply send an email request to info@raimes.co.uk.  We want to ensure that your personal information is accurate and up to date. If any of the information that you have provided to us changes, for example, if you change your email address or name, please let us know the correct details.

Data retention

We will only retain your personal details for as long as we need it. Certain data must be kept for 6 years to satisfy UK tax law.

We may update this policy from time to time by publishing a new version on our website.  You should check this page occasionally to ensure you are happy with any changes to this policy.

Your data protection rights

Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal information.

Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at info@raimes.co.uk or 01962 732120 if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at info@raimes.co.uk or 01962 732120.

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire. SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk

Raimes English Sparkling, Grange Farm Partnership, Tichborne, Alresford, Hampshire. SO24 0NE