Our contact details
Raimes English Sparkling, Grange Farm Partnership, Grange Farm, Tichborne, Alresford, Hampshire. SO24 0NE. 01962 732120. firstname.lastname@example.org www.raimes.co.uk
The information we collect about you
Your data is important to you and to us. Raimes English Sparkling (Grange Farm Partnership) uses and stores your data for fulfilling a contract with you to supply wine that you have ordered, to manage your event booking, and/or for marketing with your consent. You may withdraw consent for marketing at any time.
Most of the personal information we process is provided to us directly by you for one of the following reasons:
For orders, tour bookings and competitions we collect
Name, postal address, delivery address if different, email address, telephone number and payment details, age verification.
For marketing we collect
How we will use the information about you
Internal record keeping
To send goods purchased to you
To provide the contracted service
To comply with statutory and/or regulatory obligations
To share our news with you. You can opt out at any time.
Lawful Basis for processing
By submitting your personal data in placing an order online you agree that we hold this for ‘legitimate interest’ to use that information as set out in this policy. The order data will include your name and address, phone number and email address for the purposes of delivering wine to you. The legal basis for this is the performance of a contract between you and us. We may process your date of birth for the purposes of confirming you are 18 or over and therefore legally able to purchase alcohol. The legal basis for this processing is compliance with legal obligations, namely the Licensing Act 2003. We may process financial information you share with us. The financial data may include encrypted card details, name and address, email and telephone number. The legal basis for this processing is the performance of a contract between you and us. Financial transactions relating to our website and wine shop are handled by our card payment service providers and PayPal. We will share transaction data with our payment services providers only to the extent necessary for the purposes of processing your payments, refunding such payments and dealing with queries relating to such payments and refunds. We will share your address, email and telephone number with the courier service used in order to facilitate delivery of the goods purchased. The legal basis for this is the performance of a contract between you and us. By submitting your email address and signing up to our newsletter the lawful basis for processing is ‘Consent’ gained through opt in at the point of sign up.
Who we will share your information with
We will not share your information with anyone except with statutory bodies.
Cookies & Links to other websites
Consent for Marketing
If you decide you can choose to Opt In to marketing information to hear more about our wine and events and seasonal offers. You have the right to stop marketing at any time. You can just click Unsubscribe on any email you are sent or let us know at any time by sending an email to email@example.com
Access to your information, updating and correcting your information
You have the right to request a copy of the information that we hold about you. You simply send an email request to firstname.lastname@example.org. We want to ensure that your personal information is accurate and up to date. If any of the information that you have provided to us changes, for example, if you change your email address or name, please let us know the correct details.
We will only retain your personal details for as long as we need it. Certain data must be kept for 6 years to satisfy UK tax law.
We may update this policy from time to time by publishing a new version on our website. You should check this page occasionally to ensure you are happy with any changes to this policy.
Your data protection rights
Under data protection law, you have rights including:
Your right of access – You have the right to ask us for copies of your personal information.
Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at email@example.com or 01962 732120 if you wish to make a request.
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at firstname.lastname@example.org or 01962 732120.
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire. SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk
Raimes English Sparkling, Grange Farm Partnership, Tichborne, Alresford, Hampshire. SO24 0NE