· We will not sell or deliver alcohol to anyone who is, or appears to be, under the age of 18. By placing an order you confirm that you are at least 18 years old and we reserve the right not to deliver if we are unsure of this.
· In the event that a product is unavailable when you place your order, we shall contact you to arrange replacement or refund
· The placing of an order anywhere on our website does not constitute a contract, which is made only when we dispatch the order
· We reserve the right not to accept any order.
· Deliveries for Pre-order goods will take place after the release date specified
· For orders of all items we normally aim to deliver within seven days of your order except where indicated. However, if it is not possible to come to a mutually agreeable delivery arrangement within this timeframe delivery may take longer.
· We may use an independent courier. The courier will attempt to deliver twice. Your order will be returned to our warehouse if they have not been collected from the courier 3 days after the second delivery attempt, and we reserve the right to pass on the cost of redelivery in this event.
· Mainland UK delivery is standard £10 per order; and free for orders of six or more within Hampshire. There is no delivery charge for local orders that can be collected from the cellar door
· We do not deliver to the Channel Islands or destinations outside the UK.
· All prices are inclusive of UK VAT.
· Although we endeavour to ensure that all pricing information on this website is accurate, occasionally an error may occur and goods may be mis-priced. If we discover a pricing error we will, at our discretion, either: contact you and ask you whether you wish to cancel your order or continue with the order at the correct price; or notify you that we have cancelled your order. We will not be obliged to supply goods at the incorrect price.
· We reserve the right to change prices at any time.
· We will provide a full refund or replacement for any wines that are faulty. This does not affect your statutory rights.
· We may require faulty bottles to be returned to us. We will arrange this as necessary at your convenience.